My payment has been refused, what should I do?

Two phases can confirm this refusal of payment: Directly after finalizing your order, you will be redirected to a page notifying you of this refusal: In your email box, a message will be sent to you automatically to confirm that the transaction is in error. This case can happen in case of pre-order. Indeed, in accordance with our commitments, we do not take money until the order is prepared. For this reason, when preparing, we ask your bank to perform the direct debit authorization. In some cases, your bank may refuse this authorization (insufficient funds, bank limit exceeded, bank refusal, etc.) Obviously, we cannot then fulfill the order without resolving the situation on your part. In these cases, we advise you to : Identify the reasons for this refusal Find the appropriate solution to resolve the reasons for this refusal Relaunch a new order taking into account these reasons (3DS problem, bank limit, insufficient funds ...) The refusal of a payment can be due to several reasons. We are going to discuss the most common cases and the ways to solve them. For credit cards and payment via Paypal : 3DS system : Casanoov secures all of its transactions via the 3DS system. This security system may differ depending on your banking establishment: verification code to be entered, banking application sending you a confirmation request for a given payment, etc. How to cure it ? You will have to relaunch an order and follow the 3DS process provided by your bank to which we will redirect you. Internet payment ceiling : It is possible that your bank limit your purchase ceiling on the Internet (over time and / or a maximum of a transaction). Some possible cases: You have made several consecutive purchases in a short period. The cumulative amount exceeds your purchase limit The order you want to finalize exceeds your limit How to cure it ? We advise you to contact your bank to confirm the reasons for the refusal of payment. If necessary, you can ask your bank to increase your limit or wait a few days to order again. These limit changes may not be immediate. You also have the option of using another payment method. Refusal to honor your bank's transaction : We have little evidence to explain this case. How to cure it ? We advise you to contact your bank to confirm the reasons for the refusal of payment. You can let us know, for all purposes, so that we can improve our services in the future. Insufficient funds : When the order is finalized, we make a request to your bank to confirm that we can withdraw the amount of your order. One of the cases that may arise is that of an insufficient fund when placing the order. In these cases, your bank refuses the authorization. How to cure it ? Check the funds in the account used for the transaction. Contact your bank if necessary. Relaunch the order as soon as your bank validates that your balance does not block the banking authorization again.

What colors are available?

Currently, Casanoov only offers anthracite gray (RAL 7016). The sanded matt white color is coming very soon on some of our models. In the future, Casanoov will offer you various colors. More specifically, it is not possible for us to offer you a specific color at the present time. Only the products and colors presented on the site are accessible for purchase.

Can I make a payment upon receipt ?

We do not currently offer this payment system. It is currently being investigated, but is not available in your country at the moment. More information in our GTC > Payment options

What are the delivery times on Casanoov?

For orders where all products are announced as being "in stock", we endeavour to prepare your order in less than 24 hours. The delivery times are communicated to you by product on the Casanoov website. In these cases, they do not exceed 6 working days. For orders with "reserved" products, the preparation and delivery will take place over the longest possible delivery time so that you can receive your entire order as a group. It is advisable to make two different orders if you wish to receive the products in stock more quickly and make a second order with the products we have in stock. In any case, your orders are only processed when your order is prepared, and not before!

I have not yet had contact with the delivery man to schedule my delivery what should I do?

We invite you to contact the Customer Service of our carrier and provide you with your parcel number. You will be able to evaluate with them the reasons for this lack of delivery scheduling (link to DPD, customer service).

A tracking link has been sent to me but it doesn't work, what should I do?

Updating information on tracking links is sometimes accessible with a certain latency. We advise you to return to the link the next day. If this does not resolve the situation, you can contact us via our after-sales contact form, via the section "I have another question about my order".

The deliveryman hasn't come despite the delivery schedule. What should I do?

We invite you to contact the Customer Service of our carrier and provide you with your parcel number. You will be able to evaluate with them the reasons for the absence of delivery and/or delivery notes (link to DPD, customer service).

I would like to be delivered elsewhere, what are my options?

In case of an order with products in reservation, you can contact us via the contact form to estimate if a modification of the delivery address is possible. In the case of orders for products in stock, the change of delivery address is no longer possible once the preparation and dispatch of the order has been initiated. You can nevertheless contact us via the contact form in order to find a solution to your situation.

Can I make an appointment for delivery?

Deliveries, via our partner carrier, are made exclusively with an appointment schedule that you choose. This allows you to calmly determine the day of delivery and to be available when you receive your order.

I would like to withdraw, what are the steps to follow?

The legal withdrawal period is 14 days from receipt of your order. During this period, you have the possibility to send us your request for cancellation via our after-sales contact form, section "I wish to cancel". You will have to choose the product(s) for which you wish to withdraw. You will have a withdrawal form to fill in and send us. This is available via this download link. The withdrawal is subject to conditions which you can find in our GTC > Withdrawal rights. We strongly recommend that you read them again!

I noticed a problem with my product after delivery, what should I do?

Please get in touch quickly via the after-sales contact form. Follow the steps by selecting the section "I have a problem with my order" and describe the problem encountered. We will assist you in solving your problem.

How does delivery on Casanoov work ?

The delivery system is managed by our partner carrier. It is based on a schedule of appointments for which you are the decision-maker. You can therefore schedule your delivery according to your availability. How does it work? It's very simple: We inform you of the progress of your order in your Casanoov account, section "My orders". Our partner will send you an SMS to the mobile phone number you have given us. This message offers you dates for a delivery schedule You will be asked for a programming date for each package that makes up your order (you can then program them on the same date to simplify the reception of your order).

Can we cross-reference Casanoov products?

So that your products can adapt as best as possible to the space provided for their installation, all our swing gates, gates and fences have the advantage of being able to be cut across their width. However, this customization cut is not available on the height. This is mainly due to the profiling of the vertical uprights, which cannot be cut, otherwise the structural integrity of the product will be degraded. Information concerning the cross-cutting of our products is available and visible on their respective product sheet. To do this, look for the model you want, you will then find its product sheet. Then click on the “Technical drawing” tab: If the product can be cut, an acronym representing a grinder will be mentioned on the technical drawing of the product. To resize your product, all you need to do is make a cut on the blades and horizontal uprights, using suitable equipment (grinder with special aluminum disc, blade protection, etc.). You can use our contact form to request the instructions on how to recut a product It is important to note that the personalization of your product is under your sole responsibility.

My order is incomplete, what should I do?

Are you missing a package? You can first check whether you have received all the packages included in your order by logging into your account in my order details. You will thus be able to check whether all the parcels have been delivered to you or not. If one of the parcels has not reached you, with an abnormally long delivery time, please contact us using the after-sales contact form. Are parts missing from your package? Contact us via the after-sales contact form, indicating the missing parts and their coding (make a complete inventory of the parts in your parcels and compare them with the parts announced in the assembly instructions). Depending on the missing elements, we will find a solution together so that you can assemble your items with peace of mind!

Which engine is suitable for the model I have chosen?

We offer two types of motorization on our online sales site: for sliding gate and for swing gate. ● Two sliding gate motorization models: RANGER C300 engine Maximum gate weight: 300 KG Power: 230 V Included accessories: - 2 remote controls with 4 buttons - Nylon rack (4m - 12 pieces of 33cm) TANKER C600 engine Maximum gate weight: 600 KG Power: 230V Included accessories: - 2 remote controls with 4 buttons - Nylon rack (4m - 12 pieces of 33cm) - Set of 2 PHOTOCELL photocells - 1 FLASH signal light ● Three swing gate motorization models: RANGER B150 engine Maximum weight per leaf: 150 KG Maximum length per leaf: 2 meters Power: 24 V Included accessories: - 2 remote controls with 4 buttons TANKER B250 engine Maximum weight per leaf: 300 KG Maximum length per leaf: 2.5 meters Power: 24 V Included accessories: - 2 remote controls with 4 buttons - Set of 2 PHOTOCELL photocells - 1 FLASH signal light You can find all this information in each of the product sheets with technical characteristics, description or in their respective assembly instructions.

Payment pending, what does this mean?

A pending payment can be due to several reasons but the most common one is when you place a pre-order on the site. Indeed, as explained in the question "Pre-order, what does it mean? "We debit the amount of your pre-order at the time of booking. This is a sort of reservation of the product before it is even back in stock, it allows you to be sure that as soon as it is available again, you will have your product. Another possible case: - You have not finalised the payment with the payment method used. It is possible, for example, that you have not entered the 3DS security code. This case will quickly become a refused payment. You will be informed by email. (see refused payment)

I have issues connecting, how can I correct the problem?

Connection problems can be due to several factors: ● Login site error: You may be trying to login to the wrong Casanoov site. For example, if you have created an account on casanoov.fr, you will only be able to connect to casanoov.fr. It will therefore be impossible for you to place an order on our other sites: casanoov.de / casanoov.es / etc ... So be sure to connect to the correct Casanoov site on which you have previously registered. Note: it is important to create your account in the country to which you want to be delivered. For example, if you live in France and want to be delivered to France, it is important to create an account on the casanoov.fr site. Otherwise, you will not be able to have it delivered to this country. ● Password error: Perhaps you are unable to log in due to an error in the password. In this case, if you no longer remember your password or if you have lost it, we invite you to go to the section "I need information on the functioning of my account" where you will find the procedure for changing your password.

What is the difference between delivery address and billing address?

The billing address constitutes the identity and contact details of the person ordering The delivery address constitutes the identity and contact details of the person intended to receive the order. The delivery address may therefore be different from the billing address. Indeed, if you wish to be delivered to an address other than the billing address (place of work, parcel relay, secondary residence, etc.), you have the choice of offering a different delivery address. ● The information requested for delivery will facilitate receipt of your order. Usefulness of the information to be provided: - Full address - Surname and first name - Mobile phone number (only for the delivery address in order to notify you of the progress of your delivery, communication with the delivery person, etc.) ● The information requested for invoicing will allow you to edit an invoice in accordance with your needs. Usefulness of the information to be provided: - Full address - Surname and first name You have the option of creating multiple billing and delivery addresses as needed.

Can I change my delivery date?

The delivery dates are chosen between you and our partner carrier. We advise you to contact him quickly in order to evaluate your possibilities of modifying the delivery dates. To do this, you can follow the tracking link(s) of your package and check your ability to reschedule the delivery.

I have lost my password, what should I do?

You must first access the login page located at the top of the page with the character pictogram You arrive on the following page, click on "Forgotten password": Then simply enter your email address, an email will be sent to you shortly afterwards to allow you to change your password (the email may go into SPAM, check your SPAM folder) You can now log into your account with your new login information

How do you create a Casanoov user account?

You can create your account by clicking directly at the top right on the pictogram representing a character. You will then arrive on a login and / or registration page, all you have to do is click on "Registration". Now all you have to do is complete the account creation form with your personal information (Civility, Last Name & First Name), as well as your e-mail address. Then choose your confidential password. All you have to do is validate your account by clicking on "I create my account"

How to use the product alert system offered by Casanoov?

An unavailable product cannot therefore be ordered. However, if an unavailable product catches your attention, you can be alerted to its future return to stock, here is the procedure to achieve it: To do this, look for the model you want, you will then find its product sheet: Then click on the "Alert me" button at the bottom right of the product sheet: You will be redirected to a login page: To confirm the alert, you must be connected to your Casanoov account: ● If you already have an account: enter your email address and your password used for your Casanoov account and click on "I connect" ● If you are new to Casanoov: Click on “Register” then create your Casanoov account. Once connected or registered, this page will open, which will confirm the creation of your alert on the product that interests you: You just have to wait, we will take care of the rest and will notify you as soon as it is back in stock! NB: In the event that the product will not be offered for sale again, we will inform you as soon as we become aware of it.

What are the exact measurements of Casanoov products?

You can find the exact measurements of each of our products directly on its product sheet. To do this, look for the model you want, you will then find its product sheet: Then click on the “Technical drawing” tab: The exact measurements of the product as well as other elements specific to the product in question are indicated there. You can also Click on "Technical characteristics" You will find in first position the exact measurements of the product in question:

I received the wrong product

After having sent us the information about the order and the packages concerned, we will be able to send you the steps to follow to send us back the packages concerned and allow us to send you the product not received.

My product is malfunctioning for weather reasons, what should I do?

Please contact us via the contact form, section "my product no longer works" depending on the situation. We will establish the actions to be taken in order to find a solution to the problem encountered.

I had to refuse the product because it was damaged, what should I do?

In the case of a refusal for a damaged parcel, we will receive the product return information from our partner carrier. Contact us via our contact form in the "I have a problem with my order" section and follow the after-sales service file creation process. This will enable us to monitor the situation and keep you informed of the consequences of the reshipment of parcels that have suffered damage.

In the delivery follow-up, I am told I have an address problem, what should I do?

We advise you to contact us via our contact form. At the same time, it is essential that you contact our partner carrier in order to update your address and/or give additional information on your delivery address.

How can I place an order?

Search and choose the product Casanoov offers through the product categories or directly through the search bar. You will thus come across its product sheet: Add the item (s) of your choice by clicking on "Add to cart". Your cart will appear on the right, you can now order (or continue shopping if you are interested in other products). Placing an order requires the creation of a user account (if necessary refer to the question "How to create my Account") and this so that we can know the delivery address, invoicing and useful contact details. so that the delivery person can schedule and ensure delivery in good conditions * All you have to do is tell us which payment method you prefer to use to register the order and we can take care of everything else! You will receive an automatic email confirming the registration of your order. We will then proceed with the preparation and shipping of the order in the following days. You will be able to follow the progress of your order in your customer area, section "My orders". Once redirected to the “My orders” section, click on “See details” of the order in question: You can finally access the tracking of your order by clicking on “Track the package”: NB: It may be that a problem with your means of payment does not allow us to validate your order. We advise you to read the information provided in the FAQ section "Payment> Payment not validated" to understand the reasons for this concern. In this case, you will receive an email notifying you of the refusal to pay for your order.

Which countries does Casanoov deliver to?

Currently, we deliver to ten different countries located all over Europe: France, Germany, Spain, Italy, Belgium, Holland, Poland. For the islands: Unfortunately, we do not deliver to the islands yet. We are working to improve this situation quickly and will keep you informed as soon as Casanoov has the opportunity to deliver these areas. For more information, we invite you to redirect you to our T & Cs . To know : It is important to create your account in the country to which you wish to be delivered. For example, if you live in France and want to be delivered to France, it is essential to create an account on the casanoov.fr site. Otherwise, delivery to France will not be possible / Otherwise, you will not be able to have it delivered to this country.

Do you deliver on the islands (Corsica, ...)?

At the moment we do not deliver to the islands. We are working to improve this situation quickly and will keep you informed when Casanoov has the possibility to deliver these areas.

I would like to cancel my order, what should I do?

In case of an order with reserved products, you have the possibility to request cancellation via the contact form. As soon as the cancellation is effective, we will send you an email confirming the cancellation. In the event of an order for products in stock, the cancellation of the order is no longer possible during the preparation and dispatch of the order. We advise you to contact Customer Service using the contact form in order to determine the best solution that will lead you to cancel the order after dispatch.

I wish to withdraw, what should I do?

Casanoov provides you with a withdrawal form in our general terms and conditions of sale. As a reminder, you have up to 14 days from receipt of the order to make the withdrawal request. You can find all information about the withdrawal procedure in our General Terms and Conditions of Sale.

Casanoov, who are we?

Would you like more information about Casanoov? We suggest you read the information at the following links: Legal information Our commitments Who we are Would you like to contact us by phone? We have made the conscious choice not to offer you a surcharged telephone number on which you would not necessarily have all the answers to your questions. We endeavour to : To put on line all the information you need (instructions and clear exploded view, technical characteristics, dimensions...). Answer all your written requests within 24 hours: written answers are usually more documented and precise than a telephone conversation. To call back our customers if this helps us to better meet their needs. To do this, please send us a request via the form by answering no to the question below: "Did you find the answer to your question"? Would you like to know if there are any Casanoov shops? Our products are sold exclusively on the Internet. Unfortunately, we do not have a showroom where you can check the visual appearance of our products, nor do we have a shop where you can buy them on the spot. We make every effort to put all the technical information on our site that you need to make your choice, whether in the FAQ or on our product sheets. For example, if you need further information on : A product, please refer to the "I need information on a product" tab. Delivery, please refer to "I need delivery information". In order to give you an idea of the final appearance and quality of our products in real-life situations, we offer our customers the opportunity to show their realisation. If you wish, you can consult these realisations directly on our website. To do so, look for the model you want, you will then find its product sheet: Then click on the tab "Customer photos". You will then come across all the photos published by our clients presenting their installations.

Are there stores or showrooms to see Casanoov products?

Our products are sold exclusively on the Internet. Unfortunately, we do not have a Showroom allowing you to check the visual rendering of our products, nor a store to buy on site. We make every effort to put all the technical information on our site that you need to make your choice, whether in the FAQ or on our product sheets. For example, if you need additional information on: In order to give you an idea of the final rendering and the quality of our products in a real situation, we offer our customers to show their realization. Can, if you wish, consult these achievements directly on our website. To do this, look for the model you want, you will then find its product sheet: Then click on the “Customer Photos” tab You will then come across all the photos published by our customers showing us their facilities. A product, please refer to the "I need information on a product" tab. Delivery, please refer to "I need delivery information" Payment, please refer to the "I need payment information" tab

Can we make contact by phone?

We have made the conscious choice not to offer you a premium rate phone number on which you would not necessarily have all the answers to your questions. We strive to: To put all the information you need online (instructions and clear exploded view, technical characteristics, dimensions, etc.) To respond within 24 working hours to all your written requests: written responses are usually more documented and precise than a telephone exchange To call back our customers if this better meets their needs. For this, please send us a request via the form by answering no to the question below: " Did you find the answer to your question "

Pre-order, what is it?

Casanoov makes it a point of honor to offer for purchase, only products that are in stock. The priority reservation system allows you to reserve the products that interest you on the next arrival. You have a transparent view of the estimated delivery times for these products. By paying for your pre-order, you ensure that the stock of your products is blocked for the next delivery. In concrete terms, all you have to do is select the products you are interested in and add them to your cart. Pre-ordering has never been so easy with Casanoov More information in our T & Cs> Reservable products To pre-order from Casanoov, first search for the model you want, you will then find its product sheet: Then click on the “Pre-order” button available and visible on each of our product sheets: You will be redirected to a login page: To confirm your pre-order request, you must be logged in to your Casanoov account: If you already have an account: enter your e-mail address and your password used for your Casanoov account and click on "I connect" If you are new to Casanoov: Click on “Register” then create your Casanoov account. Once connected or registered, finalize your pre-order and make sure you have priority on the next arrivals An email confirming your pre-order will automatically be sent to you. You just have to wait for the return in stock and the arrival of your product at your home! (We'll send you emails to let you know!)

What are the guarantees of protection of my data?

Casanoov is personally committed to protecting all of your personal data. These are only used for the purpose of delivering your products to you safely. In accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify or oppose data concerning you at any time. This action can be exercised: ● Either directly on the website in the "My account" area and then in "My personal information" ● Either by writing to our Customer Service, we will then do what is necessary according to your requests

How can we modify the personal information of our user account?

You must first connect to your account located at the top right of the home page: Then log in using your email address and password. You will arrive on this page, click on the tab "My personal information": Once in the "My personal information" section, you can modify all the fields specified Want to make changes not available this way? To the answer below " Did you find the answer to your question ", answer no. A contact form will allow you to ask us for modifications specific to your needs.

Paypal, a secure payment method!

Using PayPal is free. All you need to do is create a PayPal account or use an existing account. You will then be redirected to a dialog box managed by Paypal to finalize your payment. Once your payment has been made, a receipt will be sent to you by email to follow up on this transaction. With Paypal, no need to communicate your bank details when paying for your order on our site: your financial information is not communicated to the seller. Paypal encrypts and secures your data and acts as an intermediary to carry out your transactions in a completely secure manner. Paypal offers, at its discretion, a payment system in 4 installments. We advise you to contact Paypal to determine your eligibility for this option.

Do you do "tailor-made"?

All our products are manufactured on an industrial scale and are delivered to you as a KIT to be assembled and installed by yourself. As a result, Casanoov does not currently offer tailor-made products in the strictest sense of the term. However, our products have been designed so that each meets your specific needs. Indeed, so that your products can adapt as best as possible to the space provided for their installation, all our gates, gates and fences have the advantage of being able to be cut only in their width. However, this customization cut is not available on the height. This is mainly due to the profiling of the vertical uprights, which cannot be cut, otherwise the structural integrity of the product will be degraded. The heights currently offered by Casanoov are: 115/120cm, 140cm, 160cm and 180cm. To resize your product, all you need to do is make a cut on the blades and horizontal uprights, using suitable equipment (grinder with special aluminum disc, blade protection, etc.).

Is there an assembly service for Casanoov products?

Currently, we only offer our products with delivery service. We do not currently have an assembly solution to offer you. However, our gates are easy to assemble, and can be installed quite quickly. To help you throughout the process of assembling our products, here is the information available to you on each of our product sheets: Good to know : Our customers sometimes approach craftsmen or contractors specializing in the assembly and installation of products similar to ours. It is therefore possible for you to check if craftsmen can accompany you in your region in the realization and the finalization of your project. You can find all this information on each of our product sheets through these different tabs: In the “Technical characteristics” tab: In the “Technical drawing” tab: In the “Assembly instructions” tab:

What is the sense of openness of Casanoov products?

The change of direction of opening of our products is conditioned for security reasons. However, here are the opening possibilities available to you according to each type of product: You can find the opening direction of each of our gates and gates directly on its product sheet. To do this, look for the model you want, you will then find its product sheet: Then click on the “Technical drawing” tab The opening direction of the product as well as other elements specific to the product in question are indicated there.

What is the weight of Casanoov products?

You can find the weight of each of our products and in particular each of the packages that correspond to your product directly on its product sheet. To do this, look for the model you want, you will then find its product sheet. Then click on the “Technical drawing” tab. The weight as well as other elements specific to the product in question are indicated there. You can also Click on "Technical characteristics" You will then find the exact weight of each of the packages constituting the product at the bottom of the section

Some products are said to be "unavailable" what does this mean?

Casanoov imagines and creates its products with the sole aim of meeting your needs. Coming soon : This status on our products means that their return to stock is defined by an approximate date. This information is visible on our product sheets below the short description. In this case, you can use the “Alert me” function to be notified of its return in stock if the product interests you. To follow this process, we invite you to consult our FAQ in the section “Alert, how to do?” Victim of its own success : In all cases, these are products whose stock is exhausted, items without stock are then announced as "Unavailable". This product will be renewed, but it is no longer in stock and we do not yet have a return in stock date to indicate to you. As in the previous case concerning “Coming soon” items, you can create an alert that will notify you of its new availability. It is sometimes probable that certain products no longer correspond to the expectations of the Casanoov community. In these cases we can stop the production of certain items in order to offer new ranges, closer to your expectations. You can always contact us to find out if this product will be renewed at some point and if this is not planned we can offer you various alternatives on similar products.

Some products can be reserved. What does this mean ?

We know that the products are about to arrive in our warehouses, but we prefer to warn you of this state. In concrete terms, we suggest that you secure your products as a priority, proceed with your payment details and place an order as usual. The payment will then be immediate and your reservation definitively blocks the stock to come. You are sure to get your product More information in our GTC > Reservable products

Can I pay for my order in instalments ?

This possibility is currently being implemented at Casanoov. This solution will be proposed to you directly when you finalise your order as your choice of payment method. More information in our General Terms and Conditions > Payment methods

What payment methods are available on Casanoov ?

Casanoov has surrounded itself with recognized partners in the world of payment methods. These different payment methods are, of course, all secure. This allows us to offer you a wide range of payment methods! Payment methods according to each country France : Purchase possible on casanoov.fr with the following means: CB, Visa, Mastercard, Paypal Belgium : Purchase possible on casanoov.be with the following means: Visa, Mastercard, Paypal, Bancontact Germany : Purchase possible on casanoov.de with the following means: Visa, Mastercard, Paypal, Sofort, Giropay Spain : Purchase possible on casanoov.es with the following means: Visa, Mastercard, Paypal, Sofort Italy : Purchase possible on casanoov.it with the following means: Visa, Mastercard, Paypal Holland : Purchase possible on casanoov.nl with the following means: Visa, Mastercard, Paypal, IDEAL Poland : Purchase possible on casanoov.pl with the following means: Visa, Mastercard, Paypal, P24 You will find them all at the time of payment and can choose the one that suits you best! More information in our T & Cs> Means of payment.

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HELMIS 3m H.140cm grey aluminum swing gate + TANKER B250 swing gate motor main_image

HELMIS 3m H.140cm grey aluminum swing gate + TANKER B250 swing gate motor 2

HELMIS 3m H.140cm grey aluminum swing gate + TANKER B250 swing gate motor 3

HELMIS 3m H.140cm grey aluminum swing gate + TANKER B250 swing gate motor 4

HELMIS 3m H.140cm grey aluminum swing gate + TANKER B250 swing gate motor 5

HELMIS 3m H.140cm grey aluminum swing gate + TANKER B250 swing gate motor 6

HELMIS 3m H.140cm grey aluminum swing gate + TANKER B250 swing gate motor 7

HELMIS 3m H.140cm grey aluminum swing gate + TANKER B250 swing gate motor 8

HELMIS 3m H.140cm grey aluminum swing gate + TANKER B250 swing gate motor 9

HELMIS 3m H.140cm grey aluminum swing gate + TANKER B250 swing gate motor 10

HELMIS 3m H.140cm grey aluminum swing gate + TANKER B250 swing gate motor 11

HELMIS 3m H.140cm grey aluminum swing gate + TANKER B250 swing gate motor 12

HELMIS 3m H.140cm grey aluminum swing gate + TANKER B250 swing gate motor 13

HELMIS 3m H.140cm grey aluminum swing gate + TANKER B250 swing gate motor 14

HELMIS 3m H.140cm grey aluminum swing gate + TANKER B250 swing gate motor 15

HELMIS 3m H.140cm grey aluminum swing gate + TANKER B250 swing gate motor 16

HELMIS 3m H.140cm grey aluminum swing gate + TANKER B250 swing gate motor 17

HELMIS 3m H.140cm grey aluminum swing gate + TANKER B250 swing gate motor 18

HELMIS 3m H.140cm grey aluminum swing gate + TANKER B250 swing gate motor 19

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Height: 148.2 cm

Width: 303.7 cm

Opening direction: To the house

This motorized gate package includes:
HELMIS grey aluminum swing gate
Height 142.9cm - Width 303.7cm
Motorized with pistons up to 600kg

HELMIS 3m H.140cm grey aluminum swing gate + TANKER B250 swing gate motor

PAC-003425

10342.00 kr

9895.00 kr excl. VAT

In stock

FREE delivery between 22/05 and 27/05

Guarantee: 2 years

Description Technical data

Height: 148.2 cm

Width: 303.7 cm

Opening direction: To the house

This motorized gate package includes:
HELMIS grey aluminum swing gate
Height 142.9cm - Width 303.7cm
Motorized with pistons up to 600kg

Secure payment

Delivery within 5 days

Free shipping

Need help? Contact Customer Service

HELMIS 3m H.140cm grey aluminum swing gate + TANKER B250 swing gate motor

Description Technical drawings Technical data

10342.00 kr

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Description

Swing gate 3m HELMIS H.140cm gray aluminum

Create a unique entrance with the HELMIS semi-openwork gate

Swing gate automation TANKER B250

The TANKER B250 actuator is ideal for motorizing swing gates up to 5 meters long and weighing up to 600 kg (2.5 meters and 300 kg maximum per leaf).

Specially designed for swing gates, this actuator allows you to motorize any type of swing gate, …

Swing gate 3m HELMIS H.140cm gray aluminum

Create a unique entrance with the HELMIS semi-openwork gate

Set yourself apart with a distinctive entrance thanks to the HELMIS swing gate: with its solid lower section, ensuring privacy and sturdiness, and its diagonally beveled bars at the top, this gate offers a unique design not found on classic straight-bar models. Made of robust powder-coated aluminum, this anthracite gray semi-openwork swing gate will adapt to any type of environment while offering optimal corrosion resistance.

Swing gate: The ideal solution for a spacious and secure entrance

With its classic double-leaf opening, the swing gate combines elegance and practicality. Ideal for spacious entrances, it offers easy access while adding a touch of style to your exterior. Robust and durable, it withstands the elements, ensuring a long lifespan. Easy to maintain, it is a reliable and aesthetically pleasing solution for securing your property. If you choose to motorize your double-leaf gate, this will further enhance its ease of use, simplifying the daily opening and closing of your electric swing gate.

This swing gate has a wind resistance of 55 km/h.

Material: Aluminum
Color: Anthracite Gray - RAL 7016
Dimensions: Height 142.9 cm - Width 303.7 cm
Required width between posts: 308.7 cm
Minimum post height: 160 cm

- 10 beveled bars
- 18 powder-coated slats (15.5cm wide)
- 2 upper hinges mounted on ball bearings
- 2 lower hinges
- 1 automatic center stop
- 2 receiving stops
- 1 cylinder lock (black)
- 1 handle
- 5 keys
- Finishing caps
- Screws

About the Material

Aluminum is appealing due to its lightness and ease of handling, making it easy to install on all types of terrain. A modern material, it offers a wide range of designs and colors to harmonize with your exterior. Resistant to impacts and weather variations, it remains intact over time. By choosing aluminum, you benefit from a versatile, customizable, and durable solution to enhance your outdoor space.

The minimum height of the posts for this swing gate is 160 cm.

How to maintain your aluminum structure?

Aluminum requires little maintenance, but regular cleaning prolongs its lifespan. Once or twice a year, simply use warm soapy water with a soft cloth, then rinse and dry thoroughly. Avoid abrasive products and high-pressure cleaning, which could damage the lacquer.

For this product

Clear instructions

Quick and easy assembly

Find all the necessary information about this product in the Technical specifications

Download the instructions

Swing gate automation TANKER B250

The TANKER B250 actuator is ideal for motorizing swing gates up to 5 meters long and weighing up to 600 kg (2.5 meters and 300 kg maximum per leaf).

Specially designed for swing gates, this actuator allows you to motorize any type of swing gate, whether new or existing, made of iron, aluminum, PVC, or wood.

Its simple and discreet design allows you to enjoy an electric gate that's easy to use without compromising the aesthetics of your gate or detracting from your exterior.

This actuator consists of two actuator arms, each designed to motorize one leaf of your gate.
The pistons located inside the actuators extend to close the gate and retract to open it.

Supplied with clear and detailed installation instructions, you can motorize your gate quickly and easily! Our installation instructions have been designed to guide you step by step through the proper operation of your automation system, using clear instructions accompanied by illustrations to facilitate your understanding.

If you need help or encounter difficulties, our Casanoov technical team is here to assist you.

We also invite you to watch our tutorial video available at the bottom of this product sheet in the "Videos" tab.
This video has been specially designed to guide you through each step of installing your motor.

- 2 motors with an electrical voltage of 24 Volts / 60 Watts
- A control box
- A central gate stop
- 2 post mounting brackets allowing for multiple opening angle configurations
- 2 mounting brackets to attach your motor to your swing gate
- 2 4-button remote controls with protective cover (Batteries included)
- A set of screws to attach the motor to your posts
- 1 flashing LED light with a power of 3 Watts (equivalent to a power of 30W for an old-generation incandescent bulb)
- 1 pair of infrared photocells with the following characteristics:

Accessories not included with the B250 motor:
Screws to secure the motor to the gate.
These screws must be adapted to each gate type and chosen according to the thickness of your gate.
For Casanoov Swing gates, we recommend securing your motor arms with Rivkle blind rivets between 8 and 12 mm long. The mounting bracket must be positioned on the reinforced slats provided for this purpose on all our swing gates and wickets.

Features of the TANKER B250 motor:

- Inward and outward opening
- Opening angle between 90° and 110°
- The opening angle is determined by your installation requirements. (You will find all the installation instructions in the instructions, which can be downloaded freely from the product page)
- Manual motor release in case of power outage
- Retracted product length: 78 cm
- Open product length: 105 cm
- Arm working length: 39 cm
- Arm opening speed: 2.5 cm/second, or approximately 15 seconds
- Internal rotation speed: 300 RPM (Revolutions per minute), or 50% faster than the B150 model! - Opening performance can vary using the soft opening and closing mode.
- The opening and closing speed, as well as the drive power, can be adjusted to 20 different positions.
- After opening, the gate can close automatically according to your chosen time interval, ranging from 0 to 99 seconds.
- Pedestrian mode: You can choose to open only one of the two leaves.
- Rain protection class: IP 55.
- Weight of each motor: 17 kg.
- Operating temperature: -20°C to +50°C.
- Thrust force: 1090N to 1110N.
- Electrical connection between your home and the motor: 220VAC±10%/110VAC±10%.
- Auto-stop function: If your gate encounters an obstacle, the opening or closing of the gate stops automatically.

You can combine external accessories with a 24V operating power, such as a backup battery, magnetic or electric lock, or push button.

The gate stop should be used if you have a swing gate stop for a manual gate. When you motorize your swing gate, you must ensure that the central stop does not hold it back. It is your motorization that will lock and secure your swing gate.

Installation Tips:

Always check that your installation distances are included in the installation table. Installation distances determine the opening angle of your gate.
Our Casanoov technical team is here to assist you.

For this product

Clear instructions

Quick and easy assembly

Find all the necessary information about this product in the Technical specifications

Download the instructions

Technical data

RAL

7016
Compatible pillar spacing

301,5 cm - 307,5cm cm
Finishing

Sand mat
Opening direction

To the house
Operating clearance

30 mm
Pivoting system

Ball bearing
Blade section

160*15 mm
Amounts Section

78*47 mm
Sleeper Section

70*30 mm
Sleeper thickness

1.3 mm
Stud thickness

1.5 mm
Handle material

Aluminum
Type of lock

5 keys
Assembly time

7 h
Warranty

2 an(s)
End stop

2
Minimum pillar height

160 cm
Width

303.7 cm
Thickness of the blades

1.2 mm
Supplied accessories

Yes
Eligibility Extension of warranty 10 years

No
Opening system

Swing gate
Top cover cap

Yes
Main material

Aluminum
Type of filling

half openworked
Compatible motorization type

With articulated arms and jacks
Stud/rail assembly

Self-drilling screws
Locking system

Barrel lock
Rod assembly

Self-drilling screws
Wind resistance

55 km/h
Height

148.2 cm
Available in sliding

No
Width between pillars

308.7 cm
Frame material

Aluminium
Compatible engines

No
Central stop

Yes
Eligibility Extended warranty 5 years

No
Assembly instructions

Yes
Number of lower hinges

2
Number of upper hinges

2
Recommended number of persons for assembly

2
Colour

Charcoal grey
Handle colour

Black
Housing size

25,5 x 18 x 8 cm
Type of mechanism

Cylinder casement
Compatible for portals

Aluminium, pvc, wood, iron
Power

24 V
Supply voltage

220VAC±10%/110VAC±10%
Power consumption

60 W
Amperage

1.6 A
Nominal operating thrust

1090 Nm
Maximum thrust

1110 Nm
Arm rotation speed in revolutions per minute

300 tr/min
Arm speed in centimeters per second

2.5 cm/s
Opening time

about 16 seconds.
Maximum size per leaf

2.5 m
Maximum weight per fan

300 kg
Gate weight up to

600 kg
Engine rain protection

IP55
Operating temperature

-20°C to +50°C
Minimum opening angle

90 °
Maximum opening angle

110 °
Length of the closed arm

78 cm
Length of open arm

105 cm
Manual release

Yes
Automatically programmable closing after opening

Yes
Gradual opening / closing

Yes
Adjustment of the opening and closing speed

Yes
Co-ownership mode

No
Obstacle detection

Yes
Partial pedestrian opening

Yes
Photocell Compatible

Yes
Flashing light compatible

Yes
External battery compatible

Yes
Keyboard compatible

Yes
Key lock compatible

Yes
Number of remote controls included

2
Number of remote control keys

4
Maximum number of associable remote controls

30
Electronic cabinet with electronic board

Includes
Pole mounting brackets included

Yes
Gate mounting brackets included

Yes
Mounting accessories included

Yes
Central gate stop included

Yes
Screws included

Yes
Infrared photocells included x2

Yes
LED flashing light included

Yes
Gross weight

17 kg
Assembly instructions

Yes
Assembly time

4 h
Recommended number of persons for assembly

2
Warranty

2 an(s)
Eligibility Extended warranty 5 years

No
Eligibility Extension of warranty 10 years

No

Questions from our customers

All our products have a 2-year commercial warranty.

All our products are delivered in kit form and to be assembled by you.
We have designed and imagined our products so that they are easy to assemble, and your customer experience is pleasant.
We have provided you with clear assembly instructions that you can download.
All the accessories necessary for the installation of your portal are provided to you, and everything that is included in our portals is specified in the technical characteristics of the product as well as in the description.

You can find all this information on each of our product sheets through these different tabs:

In the “Technical characteristics” tab
In the “Technical drawing” tab
In the “Assembly instructions” tab

If, upon receipt and assembly of your products, you have any questions about the installation, you can always contact us through the Casanoov contact form.

For orders where all products are advertised as "In stock", we do our best to prepare your order in less than 24 hours.

Delivery times are communicated to you on each of our product sheets.

To do this, look for the model you want, you will then find its product sheet:
The delivery time will be notified directly on the product sheet, next to the add to cart button

For orders with products "in reservation", preparation and delivery take place at the time of the effective return to stock.

We offer you in full consciousness a longer delivery time to allow you to receive your entire order in a grouped manner.

You are advised to place two different orders if you wish to receive the products in stock more quickly and place a second order with the products for which we are awaiting stock.
Our delivery costs are free, so this will have no impact on your final cost.

You can contact us via the contact form, section "Question about a product". We will do our utmost to provide you with all the help you need and to answer your questions about our articles.

A Question/Answer system will be set up very quickly on each of our products so that your questions can also help the Casanoov community in their choice!